We are committed to operating a responsible business by understanding stakeholder expectations and best practice. Our Sustainability and Social Impact strategy reflects the issues that are most important for our business, our stakeholders and our value chain. We focus on our three most material issues – improving our use of resources and creating circular business models, helping eradicate digital poverty by 2030, and achieving net zero emissions by 2040 – and have put in place long term, ambitious and transformational objectives aligned to these. We report our progress against these three material issues alongside updates on how our work is underpinned by a strong foundation of responsible sourcing, corporate governance and being a good employer.

Read the Sustainable Business chapter of our 2022/23 Annual Report & Accounts.

Our key focus areas

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We help our customers reduce their environmental impact

We're really proud that because of our focus on keeping tech working we repair 1.3 million products a year.

We encourage everyone to bring their old or unwanted tech into our stores to be recycled or reused – whether they bought it from us or not.

We work with our suppliers to ensure our products are sourced responsibly

We partner with charitable organisations to bring the benefits of amazing technology to those who might otherwise be excluded

We want everyone to be able to enjoy equal access to the benefits of technology

We are taking action to reduce our environment impact like through our Newark, UK solar PV installation

We are fully committed to transitioning 100% of our company cars and small van fleet and 50% of our medium to heavy fleet to electric or alternative fuel by 2030.

Key facts

We're proud of the achievements and commitments we've made

£ 550 k

contributed to charities and communities through key programmes & initiatives

103 k

tonnes of e-waste recycled and reused in 2022/23

2040

We will achieve net zero emissions by this date