We are committed to operating a responsible business

Our Sustainability and Social Impact strategy reflects the issues that are most important for our business, our stakeholders and our value chain. We focus on our three most material issues – improving our use of resources and creating circular business models, helping eradicate digital poverty by 2030, and achieving net zero emissions by 2040 – and have put in place long term, ambitious and transformational objectives aligned to these.

We report our progress against these three material issues alongside updates on how our work is underpinned by a strong foundation of responsible sourcing, corporate governance and being a good employer.

Read the Sustainable Business chapter of our 2023/24 Annual Report & Accounts.

Our key focus areas

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In 2023/24, our commitment to giving technology a longer life saw us repair 1.4 million items across our Group.

We incentivise UK consumers to bring their old, unwanted electricals into store to be reused or recycled through our award-winning ‘Cash for Trash’ programme.

And we work closely with our suppliers to ensure products are sourced responsibly.

We want everyone to be able to enjoy equal access to the benefits of technology.

And we work with the Digital Poverty Alliance to create more equal access to the benefits of technology throughout the UK.

We are taking action to reach net zero carbon emissions by 2040.

Key facts

We're proud of the achievements and commitments we've made across our Group in 2023/24

8.1 m

items of e-waste collected for recycling and reuse

52 %

reduction in scope 1, 2 & 3 emissions against a 2019/20 baseline

£ 200 k+

raised for the Digital Poverty Alliance