Vyntelligence (Vyn®), the market-leading Agentic Video Intelligence Work Platform, has today announced a retail-first partnership with Currys, the UK’s leading omnichannel technology retailer.
This collaboration will allow integration of Vyn®’s Video Intelligence Platform into Currys’ service delivery operations, enabling a seamless customer experience for millions of Currys’ customers.
Based out of one of Europe’s largest tech repair centres, Currys engineers can now spot issues in advance, as each Vyn® SmartVideoNote improves first-time fix rates, streamlines workflows and reduces carbon footprint generated by unnecessary callout visits.
At their convenience, Currys’ customers can now use video to easily show and describe any issues with their tech products. After initially speaking with the Contact Centre, customers will receive a text linking to a Currys Vyn® report where they are prompted to record the issue and take a photo of the product serial number. As customers submit their report, Vyn® Agentic AI tool will automatically summarise the key issues and share them with Currys’ specialist repair technicians.
This is a win-win solution for both Currys and its customers. It not only saves time, but also digitises the product serial number from the photo to ensure the correct parts are identified ahead of any required repairs.
The rollout is the first-of-its-kind and further supports Currys’ mission to give technology a longer life. The partnership shows the retailer’s AI strategy in action, implementing practical and impactful uses of AI that help customers, colleagues and the planet. This announcement follows Currys’ launch of a new colleague-led innovation platform powered by AI, the Pitch, last week.
It will initially focus on efficient white goods and TV repair services, and falls under Currys’ warranty and optional care package, extending coverage beyond the initial warranty period.
“We’re delighted to be announcing this partnership with Vyntelligence. Their Agentic AI platform is customer-friendly and enables us to save crucial time and resources, ensuring our expert technicians can focus on what matters most: giving tech the longest life possible, drawing on their highly-specialist skills to do so.”
David Rosenberg Director of Service Operations, Currys
“This partnership with Currys marks a meaningful step forward in our mission to build deeper trust with customers while advancing environmental stewardship. We're excited to see how Vyntelligence’s technology can support Currys' sustainability goals and enhance their customer experience”
Kapil Singhal Co-founder & CEO, Vyntelligence
About Vyntelligence:
Vyntelligence (Vyn®) is the market-leading Agentic Video Intelligence Work Platform, designed for customers, contractors and colleagues. Vyn® Simplifies and Speeds up work with short video data capture and Agentic Video Intelligence. Top 90% of UK utilities, as well as telecoms, and retail clients use Vyn®, creating trusted engagement by simplifying and speeding up work to optimise asset life cycles. Vyntelligence powers collaboration across multibillion dollar worth of assets. Vyn® harnesses insights from 200+ contractor firms, thousands of colleagues and millions of retail consumers. Vyn® purposefully balances profit and the planet by saving field visits, upskilling people and making lives safer at work. Vyn® turns field videos, prompted before, during, and after work, into automated workflows, such as invoicing and work instructions. Its AI-driven insights help businesses improve pricing accuracy, speed up delivery, ensure safety, and maintain compliance. As a pioneer in Video Intelligence, Vyn has the largest expertly-curated short-video knowledge base, integrating advanced Generative AI models across video, vision, and speech. Vyn® is proud to partner with game changer clients, such as EDP, Total Energies, Cadent Gas, Scotia Gas, Suez, Northumbrian Water, Severn Trent, Openreach, Vodafone, and UK Power Networks. Recognised as a Gartner Cool Vendor 2023, Vyn holds US patents for Smart Data Capture and AI-driven insights. Vyn® SmartVideoNotes® and Vyntelligence are registered trademarks of humanLearning Ltd.