- Electricals like-for-like revenue +11%
- Highest growth in large screen TVs, smart tech, food preparation, health & beauty and all areas of computing & gaming
- UK & Ireland Electricals like-for-like revenue +8%
- Online growth +121%
- Online market share +6%pts
- International like-for-like revenue +14%: Nordics +19%, Greece (13)%
- Nordic online sales +97%, Greece online sales +366%
- Nordics: Double-digit growth and strong market share gains
- Greece: Performance impacted by national lockdown
- UK & Ireland Mobile total revenue down (40)%
- Sales and cashflow in line with plan given UK standalone Carphone Warehouse store closures last April
- Transformation progress:
- Omnichannel: Group Electricals online sales +118%. ShopLive 24/7 live video shopping growing strongly
- Credit: UK Electricals credit customers grew to 1.4m
- Services: Nordic Customer Club grew to over 4.9m members and 50% of Black Friday week sales
- Mobile: Restructuring on track, new mobile offer to launch this year
Alex Baldock, Group Chief Executive:
“I’m so grateful to my colleagues. Thanks to their dedication and adaptability in such a testing time, we’ve kept safely providing vital technology to the public, keeping millions of people connected, healthy, productive and entertained. And so we’ve continued to trade strongly, both in the UK and Internationally, while ensuring colleague and customer safety is paramount.
We’re winning online, where we’re the biggest and fastest-growing specialist technology retailer in all our markets. And even where stores have been closed, our work to bring the best of digital and physical shopping to every customer has borne fruit in such innovations as our 1-hour drive-thru Order & Collect and ShopLive. Our flexible infrastructure and accelerating transformation mean we’ve been able to react ever-faster to changing trading restrictions, while building more lasting and valuable customer relationships.
The outlook remains uncertain, and we’re still far from our full potential. But this strong performance makes us more confident than ever that we’re on the right path to create a world class business for colleagues, customers, shareholders and society.”
Like-for-like revenue growth
10 Weeks to 9 January
|UK & Ireland Electricals|
At present there are enforced closures of large parts of our operations across the UK, Ireland and Denmark and there is no certainty on when these will end. The business has proven that it can deliver a strong trading performance irrespective of these restrictions, and despite current store closures we expect to deliver full year profits in line with market expectations. All medium-term guidance remains as previously announced.
Investor and analyst call
There will be a conference call for investors and analysts at 11:00am GMT this morning.
Dial in details: +44 (0)330 336 9125. Confirmation code: 4456906
Next scheduled announcement:
Dixons Carphone is scheduled to publish its Full Year results on Wednesday 30 June 2021.
For further information:
Group Strategy & Corporate Affairs Director
+44 (0)7414 191044
Head of Investor Relations
+44 (0)7400 401442
Director of External Communications
+44 (0)7588 201442
Tim Danaher, Sam Chiene
+44 (0)207 4045959
Follow us on Twitter: @dixonscarphone
Online share of business
Online share of business
10 weeks to 9 January 2021
10 weeks to 11 January 2020
UK & Ireland Electricals
Operational status by market
Trading restrictions in 10 weeks to 9 January
Republic of Ireland
About Dixons Carphone
Dixons Carphone plc is a leading omnichannel retailer of technology products and services, operating through 931 stores and 16 websites in eight countries. We Help Everyone Enjoy Amazing Technology, however they choose to shop with us.
We are the market leader in the UK & Ireland, throughout the Nordics and in Greece, employing over 22,000 capable and committed colleagues in the UK & Ireland and approximately 32,500 globally across the Group. Our full range of services and support makes it easy for our customers to discover, choose, afford and enjoy the right technology for them, throughout their lives. The Group’s core operations are supported by an extensive distribution network, enabling delivery to stores and homes, a sourcing office in Hong Kong and a state-of-the-art repair facility in Newark, UK.
Our brands include Currys PC World and Carphone Warehouse in the UK & Ireland and iD Mobile in the UK; Elkjøp, Elgiganten and Gigantti in the Nordics; and Kotsovolos in Greece. Our Dixons Travel brand has a presence across several UK airports as well as in Dublin and Oslo, and our services are provided through Team Knowhow.
Certain statements made in this announcement are forward-looking. Such statements are based on current expectations and are subject to a number of risks and uncertainties that could cause actual results to differ materially from any expected future events or results referred to in these forward-looking statements. Unless otherwise required by applicable laws, regulations or accounting standards, we do not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future developments or otherwise. Information contained on the Dixons Carphone plc website or the Twitter feed does not form part of this announcement and should not be relied on as such.