Ed Connolly, formerly of John Lewis Partnership, to join as Chief Commercial Officer
Mark Allsop to become Chief Operating Officer, bringing together stores, contact centres and online to deliver a seamless omnichannel experience
Dixons Carphone today announces the appointment of Ed Connolly as its Chief Commercial Officer, and an expanded role for Mark Allsop.
Ed, who joins the business on May 4, was previously at John Lewis Partnership where he held a number of roles across Commercial and Strategy, most recently Director of Partnership Strategy. In his new appointment Ed will continue Dixons Carphone’s commercial transformation, building upon strong progress to date.
In addition, Mark Allsop will expand his existing digital portfolio and lead Dixons Carphone’s omnichannel customer experience as Chief Operating Officer – bringing stores, contact centres and the online business together. Mark joined Dixons Carphone from Merlin Entertainments in January as Chief Digital Officer. Mark’s new role will also come into effect on May 4.
Ed replaces Steve Ager who is leaving in June after 12 years to take up a new role outside Dixons Carphone. In his time with the business Steve has built a market-leading commercial function and a legacy of a strong team and exceptional supplier relationships. He has also developed the business’s online operations which continue to grow and gain market share.
Alan Ritchie, currently Chief Operating Officer, has also decided to leave the business and will also depart in June. Alan has been at Dixons Carphone for 11 years in which time he has successfully led the retail business, supply chain and contact centres, growing customer satisfaction and market share.
Alex Baldock, Chief Executive, Dixons Carphone, said: “I am delighted to welcome Ed to Dixons Carphone as Chief Commercial Officer. Ed is a forward-thinking and innovative leader who is focused on building strong, customer-obsessed and highly commercial teams. I am also pleased to be bringing our stores, contact centres and online business together under Mark Allsop’s leadership in his role as Chief Operating Officer. This will enable us to become truly omnichannel and deliver a seamlessly integrated store and digital experience.
“I would like to thank Steve and Alan for their important contributions to Dixons Carphone over many years. We look forward to building on their hard work and successes as we continue with the transformation of the business in our vision to help everyone enjoy amazing technology.”
Ed Connolly said: “I am delighted to be joining Dixons Carphone, a business I have admired for a long time and undergoing one of the most exciting transformations in retail. Ensuring we have a world-class commercial function will be crucial to delivering our vision of helping everyone enjoy amazing technology and I can’t wait to be a part of that.”
-ENDS-
For further information please contact:
Dixons Carphone Corporate Press Office
+44 (0) 7833 360 024
CorporatePR@dixonscarphone.com
Brunswick Group
+44 (0)207 404 5959
dixonscarphone@brunswickgroup.com
Notes to editors:
About Dixons Carphone plc
Dixons Carphone is a leading multichannel retailer of technology products and services, operating 1,500 stores and 16 websites in eight countries. We Help Everyone Enjoy Amazing Technology, however they choose to shop with us.
We are the market leader in the UK & Ireland, throughout the Nordics and in Greece, employing 42,000 capable and committed colleagues. Our full range of services and support makes it easy for our customers to discover, choose, afford and enjoy the right technology for them, throughout their lives. The Group’s core operations are supported by an extensive distribution network, enabling delivery to stores and homes, a sourcing office in Hong Kong and a state-of-the-art repair facility in Newark, UK.
Our brands include Currys PC World and Carphone Warehouse in the UK & Ireland and iD Mobile in the UK; Elkjøp, Elgiganten and Gigantti in the Nordics; and Kotsovolos in Greece. Our Dixons Travel brand has a presence across several UK airports as well as in Dublin and Oslo, and our services are provided through Team Knowhow.
For more information about Dixons Carphone plc, and to sign up to media alerts, please visit: www.dixonscarphone.com
Follow us on Twitter: @dixonscarphone
