• Extension of partnership and new commercial agreements between iD Mobile and Three UK
  • iD Mobile customers will continue to benefit from the Three UK network, including the rollout of the UK’s fastest 5G coverage1

Today, iD Mobile – the mobile virtual network operator (MVNO) from Dixons Carphone – announces that it has extended its network partnership with Three UK. The extended multi-year partnership means that iD Mobile customers will continue to benefit from Three’s fantastic 4G network coverage, spanning 99% of the UK, as well as being a part of Three’s ambitious rollout of the “UK’s fastest 5G network1”.

Since the launch of iD Mobile in 2015 – when the partnership with Three UK began – iD has gone from strength-to-strength, with a number of industry firsts and achievements that stand as a testament to the partnership itself. iD Mobile quickly became the fastest-growing post-pay MVNO in UK history, pioneering new and innovative propositions such as free Data Rollover – a feature now replicated by many of the major players. iD was also ahead of the pack in identifying a customer need to better manage their spend – making the option to set an adjustable cap on their monthly bill an integral part of the customer proposition. This feature went on to become legislation within the industry in October 2018, three years after iD Mobile addressed the original consumer need. In addition, iD was the first UK MVNO to launch Wi-Fi calling and VoLTE.

On the way, iD also reached the one million customer milestone in 2019: an achievement for both themselves and the thriving MVNO market in general. More recently, iD Mobile was recognised as a Which? Recommended Provider for Mobile Networks (April 2020); a result of the aforementioned innovation and customer-first approach, as well as being rated highly by the public and for having products that meet the high standards of Which? researchers.

The extension of the partnership with Three, and new commercial agreements that comes with it, will allow iD Mobile to offer new and existing customers even better value across their monthly and pay as you go range. This will largely be reflected by bigger data plans at some of the most competitive prices on the market, as well as allowing iD to continue to focus on delivering new and innovative features and great customer service, supported by a great network. More excitingly, however, the extension of the partnership means both parties can now increase their efforts in introducing 5G to iD Mobile.

Ed Connolly, Chief Commercial Officer at Dixons Carphone said: “We’re thrilled to have signed a new multi-year deal with Three UK, meaning customers will be able to benefit even further from new offers with more data, at better value. The new agreement underlines an exciting period for iD Mobile and we are committed to ensuring we have an exciting mobile category at Dixons Carphone. iD Mobile plays a pivotal role in providing customers with the flexibility, transparency and value they are looking for and it’s a great example of how we can help everyone enjoy amazing technology.”

Adam Dunlop, Managing Director at iD Mobile said: “Since launching in 2015, we’ve remained committed to making our customers’ mobile lives better and looking at ways to improve the experience for them. Three UK has been a fantastic partner in helping us make that a realisation, and our new commercial agreement and contract extension allows us to super-charge that approach. Our ambition is to be the best network for data in terms of value and flexibility and a key part of that will be the roll-out of 5G. With Three being at the forefront of the 5G revolution, it makes them the ideal network partner for us and allows us to continue with our ambitious plans for growing iD Mobile even further.”

Darren Purkis, Chief Financial Officer at Three UK, said: “iD Mobile has been an integral part of our wholesale strategy at Three UK for the past 6 years. I am delighted that our partnership is continuing, and we can work together on the roll-out of the UK’s fastest 5G network. The long-term nature of the partnership is testament to our approach in working with partners and we look forward to working with iD Mobile over the coming years and all that we can achieve together.”

Work on bringing 5G to iD Mobile is already underway, with 5G expected to land on the network in the first half of 2021. In the interim, customers can benefit from a fantastic 4G network – with 99% coverage across the UK.


For more information, please contact M&C Saatchi Talk on: [email protected]

1. Fastest 5G in the UK based on Spectrum (over-the-air bandwidth that mobile networks need to transmit data). Three have more usable 5G spectrum than anyone else with 140MHz of 5G spectrum (and 100MHz of it contiguous), the only UK mobile network to have over this amount. As of release date, other networks have 50MHz of 5G spectrum.

About iD Mobile
Launched in May 2015, iD Mobile UK is Dixons Carphone’s network operator and runs on the Three network. Its plans are amongst the best value in the UK, covering flexible SIM only deals and the latest flagship smartphones.

iD Mobile UK is built around its customers and puts them firmly in control – they can cap their monthly spend, roll over unused data to the next month, and even roam like at home in 50 destinations at no extra cost.

In 2020, iD Mobile was recognised as a Which? Recommended Provider for Mobile Networks, due to being both rated highly by the public and for having products that meet the high standards of Which? researchers.

About Dixons Carphone
Dixons Carphone plc is a leading omnichannel retailer of technology products and services, operating through 932 stores and 16 websites in eight countries. We Help Everyone Enjoy Amazing Technology, however they choose to shop with us.

We are the market leader in the UK & Ireland, throughout the Nordics and in Greece, employing over 22,000 capable and committed colleagues in the UK & Ireland and approximately 32,500 globally across the Group. Our full range of services and support makes it easy for our customers to discover, choose, afford and enjoy the right technology for them, throughout their lives. The Group’s core operations are supported by an extensive distribution network, enabling delivery to stores and homes, a sourcing office in Hong Kong and a state-of-the-art repair facility in Newark, UK.

Our brands include Currys PC World and Carphone Warehouse in the UK & Ireland and iD Mobile in the UK; Elkjøp, Elgiganten and Gigantti in the Nordics; and Kotsovolos in Greece. Our Dixons Travel brand has a presence across several UK airports as well as in Dublin and Oslo, and our services are provided through Team Knowhow.

Follow us on twitter: @dixonscarphone