We know our customers are looking to reduce their impact on the environment, and it’s our job to make that easier.
We recognise the pressing need to improve our use of resources and create circular business models and are leading the way in extending the life of technology through repair, reuse and recycling.
There’s no feeling quite like helping a customer find some new tech that suits their needs. But keeping their tech working is important too, and it's an area of focus we're really proud of.
In the UK our 1,350-person repair team processes and repairs over a million products a year. In the Nordics we repair over 900,000 products each year, leading the way on electronic repairs in Norway.
We're always looking for ways to reuse the unwanted tech that is returned to us. We use these items to help train new repair or installation engineers. And when we can, we repair and refurbish them to support local causes and low-income families.
Our partnership with the Reuse Network and the 150+ charities they support across the UK, helped 4,046 low income households save more than £1 million in 2020.
We also work with Environcom, to support major UK charities, with around £8 million of refurbished white goods being supplied each year.
It’s not just in the UK that we’re making a difference, either. Through the ‘Second Home’ programme in our Kotsovolos stores, over 1,500 refurbished appliances have been distributed to families in need since 2017.
We encourage everyone to bring their old or unwanted tech into our stores to be recycled or reused for free – whether they bought it from us or not.
It doesn’t stop there. We also collect our customers' unwanted electrical equipment and small electrical appliances for recycling when we deliver their new technology. And that adds up: in the UK alone, we've collected over half of all e-waste by retailers since 2008.
Much of our own label range is energy efficient, and we sell many other energy saving products throughout our Retail stores. We're also helping customers make more sustainable buying decisions: our in-store and online ‘Go Greener’ events promote the attributes of the products and services we sell in the UK & Ireland that save energy, reduce waste and save water.
No one likes to see packaging ending up in the bin. That’s why we’re working to reduce product packaging, and we've committed to making all our own label packaging reusable or recyclable by 2023.
We also offer our customers a free packaging recycling service when we deliver and unbox large household appliances. It's resulted in thousands of tonnes of packaging being retrieved.
In fact, we're one of the largest recyclers of polystyrene in the UK, recycling 12% of all post-consumer polystyrene recycled across the country. You can find out more about how we are helping our customers recycle EPS (expanded polystyrene) here.